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What’s With The Cold Feet, AMEX? You Asked Me To Upgrade

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When I recently logged into my American Express account, I received a pop-up box for my Gold Card. AMEX offered me a bonus if I upgraded my Gold Card to the AMEX Platinum card.

I’ve read that several people are seeing this on their accounts and if you’re interested in upgrading to a Platinum card, I’d recommend checking your account. My offer showed up when I was using a desktop so I’m not sure how it would look on mobile or the AMEX app.

The AMEX Platinum is an interesting option because it can be lucrative if you’re able to use a large percentage of the benefits. I was considering the card because the club access it offers will be useful on our upcoming trips. At the time, I decided it wasn’t worth it to sign up just because of that. However, I reconsidered now that AMEX is offering me 75,000 reasons to upgrade.

There are better sign-up offers for new members but I’m not eligible because I previously had a Platinum card which I canceled several years ago. I took the plunge and clicked through the website to upgrade my card.

That’s when things got a bit strange.

AMEX replied that they were reviewing my upgrade request and I’d get more information in the mail. I could continue using my card.

Was I approved for the upgrade? Why would they offer me to upgrade if I wasn’t eligible or if they weren’t going to approve it? Did I do something wrong?

My account still showed my Rose Gold card when I looked at it.

Then at 6 AM, I received an email saying my AMEX Platinum $20 Uber credit had been added to my account. I logged into my account and it now shows that I have a Platinum Card and lists all the benefits.

I guess I was approved but I still haven’t received any official email from AMEX stating that fact.

I’m cautious when dealing with AMEX because I don’t want to run afoul of the RAT team. To meet the spending requirement, I will make sure not to buy any gift cards.

The entire process was not as put together as you’d expect when a bank is asking you to sign up for a card with a $695 annual fee. But I can’t say that I’m surprised. I’m happy that I can continue to use my Rose Gold card until my new Platinum one arrives. I hope it comes before the trip because I don’t want to try to talk my way into a Delta SkyClub with a Gold Card by telling them it’s really a Platinum Card.

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