When dealing with Marriott Bonvoy hotels, I’ve learned to set my expectations pretty low. It’s the one way I’ve learned to avoid being disappointed with our stays.
The biggest complaint with Marriott is that their properties tend not to deliver the benefits promised by the Bonvoy program. That’s because the program offers benefits like room upgrades, early check-in and late check-out based on availability.
I’m used to getting requests for late check-out denied but I’ll still ask. Even if we can’t stay until 4 PM, an extra hour can be helpful when we’re getting ready to leave.
However, a Courtyard by Marriott hotel came up with the best reason to deny our late check-out request.
Since I’m a Marriott Bonvoy Silver Member, thanks to my Marriott Bonvoy AMEX card, I get “Priority Late Check-Cut.” Per the website, here’s what that means.
Based on availability. Please call the front desk the morning of checkout and let them know your planned departure time
That’s about as vague as you can get.
The Courtyard by Marriott had a check-out time of 11 AM. At 10:30 we called the front desk to see if we could get an extension until noon.
The front desk agent said we needed to leave by 11 AM because the hotel was “Super Booked.”
A simple comment that the hotel was fully booked would have been sufficient as I was planning to get denied when I asked, but to accentuate the issue by making up a term made me smile. I imagine the hotel must get many requests for a late checkout so the desk uses a term that makes it clear there’s no chance of getting the benefit.
Nothing lost. We checked out of the hotel at 11 AM and loaded our luggage into the car. Then we walked to a nearby Starbucks, brought our coffee back to the hotel and drank it in the empty lobby lounge area.
What’s the most original way that a hotel has denied your request?
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