ChatGPT is an AI-powered language model developed by OpenAI. It stands for Chat Generative Pre-trained Transformer, and is capable of generating human-like text based on context and past conversations.
ChatGPT was launched in November, 2022, and is good at mimicking human conversation. Among other things, it can be used to translate languages, write computer code and automate repetitive tasks, which are all potentially helpful.
On the other side of the coin, ChatGPT has its share of problems, too. It’s been known to lie and be biased, and it still has problems generating long-form, structured content. You still need a brain to do that (so I can still work as a travel blogger LOL). There’s also the question if ChatGPT can be genuinely helpful for students (read: teach them things) or is just a way to cheat.
Cherie Luo, a former product manager at Linkedin, is currently an MBA student at Stanford. She’s also a traveler, with trips to Japan, California, Las Vegas, Hawaii and Houston in the past year alone.
Cherie has also apparently embraced ChatGPT. She’s used it for homework, interview prep, and other situations where it can be helpful.
One helpful situation? When she was stuck at Maui’s Kahului Airport (OGG) for hours, while her Hawaiian Airlines flight was delayed, a few days before Christmas (it sounds as if there were big storms in the area). She decided to use ChatGPT to write, “…a polite but passive aggressive and firm email to an airline. My flight was delayed by 6 hours with no updates while we were at the airport. The priority pass lounge did not admit us even after we waited for over 3 hours on their waitlist.” (Remember, The Priority Pass Lounge in OGG is also the Hawaiian Airlines lounge).
ChatGPT was happy to serve:
Dear [Airline],
I am writing to express my extreme frustration and disappointment with the experience I had on my recent flight with your airline.
Firstly, my flight was significantly delayed by 6 hours with no update or communication from your staff while we were at the airport. This caused a great deal of inconvenience and stress for myself and my fellow travelers, as we were left in the dark about what was going on and when we would be able to leave.
Secondly, despite being a priority pass member, I was unable to access the lounge despite being on the waitlist for over 3 hours. This added to the already frustrating and uncomfortable experience of being stuck at the airport for such a long period of time.
I understand hat delays can happen due to unforseen circumstances, but the lack of communication and failure to provide access to the lounge as promised is completely unacceptable. I expect better from an airline of your caliber, and I hope to see improvements in the way you handle delays and prioritize your passengers in the future.
Sincerely,
[Your Name]
Here’s her TikTok video she made about the situation:
@cherie.brooke this email so good 🫣🥳 #chatgpt #techtok
♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey
The responses she got from those who saw her video varied:
- Plot twist: the customer service is also using chatgpt to reply to this — ra.maba
- Communicate what? Don’t you have eyes to see the weather? Also how entitled, people at customer level won’t know much more than you. Entitled b. — Billie L
- Genius lmao — Your mama
- OGG’s priority pass lounge is hot garbage anyway, you didn’t miss much. There’s always a long wait to get in and once you’re in, it sucks — Attractive Nuisance
- Come to Brazil and people would be destroying the whole airport — None
- Why don’t you write this email yourself? You are an intelligent human being and don’t need a pseudo KI — Highroller
- good but that second ‘despite’ is bugging me — deb [Sharon: me too!]
- it will go to ths spam folder. Google has implemented auto detection of AI generated emails thats will head to the spam. — ahmedirtesam
- I used it to write my sick note yesterday for work 😂 — REEEEEEEEI
- “Hi, despite being warned for over a week about storms, I ignored them and now I’m surprised they were all correct. How can I deny personal responsibility and blame this on you?” — LyinTamer
- Ur credit card doesnt have coverage for hotel and rebook? — Thegame
- I did the same thing and the response looks the same lol it like copying someone else’s work — K
- ask chat gpt to reply to the generated email as the airline — Zein
- probably be read by a robot — Apples
- Basic email, also sounds rich person petty about the lounge. I think airlines have exceptions for their policy from weather delays — Dan
Cherie never said if she actually sent the letter. None of her TikToks following this one mentioned any sort of reply, never mind compensation. I kinda wish she had. Because IF she had, I would’ve loved to have seen their reply.
But to be honest, as complaint letters go, I could’ve written a much better one. Hers was kind of cold. And those two “despites” in the same sentence were just “no right.” ChatGPT doesn’t know everything just yet. 😉
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