When a company makes a change, it will usually somehow find a way to say it’s positive for customers. But to be honest, that’s not why these changes are made. It’s either because the new system will bring in more revenue for the company or because it will save them money.
For example, an airline might say they’re eliminating in-flight entertainment systems. However, instead of saying how much cheaper those new seats will cost them, and how much less fuel they’ll use with the lighter seats, they’ll insist it’s because people prefer to watch their own devices, and the decreased weight will be better for the environment and increase passenger legroom.
Not all changes are that obviously about saving money. Take one recent change from American Airlines, which I’m really hesitant about. Starting March 20th, instead of having a separate login for the AAdvantage eShopping site, you’ll use the same password as you do for your AAdvantage account.
Beginning March 20, you’ll need just your American Airlines AAdvantage®credentials to access AAdvantage® eShoppingSM. Less log-in time means more time for shopping and earning AAdvantage® miles. Plus, single sign-on to both programs ensures a smooth, safe journey for you.
I don’t know how you feel about this, but I don’t like it.
I’ve read too many stories about people having their accounts hacked, and I always use different passwords for my airline loyalty accounts and shopping or dining portals. Now I won’t have a choice and will need to use my AAdvantage login to access the shopping site, which, by the way, isn’t run by American Airlines. Instead, it’s operated by Cartera Commerce.
The AAdvantage® eShopping℠ program (the “Program”) and website are owned by American Airlines, Inc. (“American”), and managed and operated for American by Cartera Commerce, Inc. (“Cartera Commerce”).
I’m not implying that Cartera will treat my login information differently from how American Airlines treats it. But I would rather have a different password for access to different systems than have to use the same login for different websites.
Before, hackers had no reason to try to access the AAdvantage shopping mall database unless they planned on buying something and letting me earn miles for it. Instead, if the shopping portal site is hacked, hackers will have access to everyone’s AAdvantage accounts.
I know that many people are now using the AAdvantage eShopping program to earn miles, which can earn them loyalty status with American Airlines. I’d keep a close eye on your accounts, just in case.
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