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Why Hotel Elevators’ ‘Door Close’ Buttons Don’t Actually Work

a finger pressing a button on a elevator

It’s probably happened to you more often than you even know. You get in the elevator of your hotel (Or office building. Or whatever), and there’s nobody else running to share the ride with you. So you decide to save yourself some time and hit the “Door Close” button.

Chances are excellent that the door didn’t close when you hit the button. So then you stand there. Two seconds. Three seconds. Maybe even more. Meanwhile, the longer you stand there, waiting for the door to close as you told it to, the more [frustrated, confused, unsuccessful, dissatisfied, curious – unpack your adjectives and pick your favorite] you become.

Finally – FINALLY!  – the elevator door closes and you’re on your way to whichever floor your room is on.

Here’s a little secret for the next time you’re in this situation – chances are excellent that the “Door Close” button doesn’t work. Like, at all. Chances are excellent that it was shut off years, if not decades ago.

They used to work

Until about 35ish years ago, those “Door Close” buttons used to work. But when the Americans With Disabilities Act was passed in 1990, certain requirements for passenger elevators were outlined. They included, but were not limited to:

The ADA also ensured that someone with a disability – especially someone who traveled slower due to using a wheelchair, crutches or a cane – would have adequate time to get to and inside the elevator. So the ADA declared that, “Doors must remain fully open 3 seconds min(imum) in response to a call.”

So while you can press that “Close Door” button all you want, chances are good it won’t work – they’re still going to stay open for at least 3 seconds since the last time the door became fully open (or reopened when someone came in while the doors were closing).

Why still have the “Close Door” button if it usually doesn’t work?

Essentially, it’s a placebo. Perceived control. If you think you have control of when the elevator door will close, you’ll supposedly be more satisfied, have less stress, etc. Same as when you press the “Cross The Street” button at a crosswalk (yeah, we’ll get to THAT in a different post).

Five Fun Facts!

According to code, fire and potentially other emergency personnel have ways to access the “Door Close” so it’ll work for emergency use, regardless of ADA requirements.

A friend of mine, Kristine S., who worked on the Disney Dream cruise ship a couple of years ago, shared this story the other day:

Just after the pandemic, when we were all coming back, they activated the door close button in the crew elevators (backstage) because only 4 people were allowed in an elevator and had to stand in each corner for social distancing. When the 4th person entered, they had to press the “Close Door” button so no others could get in.
They kept them activated for a while, even after social distancing was no longer in use, until one day someone shut the elevator on the Captain. They became deactivated REAL fast after that
According to the NY Daily News. elevators in New York City are required to have a working “Close Door” button. But even the “Door Close” buttons there have a built-in delay (which, granted, will vary from elevator to elevator). And if the delay is long enough, the “closing of the door” function still may not match your patience schedule. The Daily News always said that some building owners and managers “program the button so that it’s not in operation during everyday ordinary use. Others program it for a long delay in order to reduce wear and tear on doors and moving parts.” (and, I’m sure, to be in compliance with ADA).
Since the button not working in the U.S. is because of the ADA, it’s not surprising that in other countries, the “Close Door” button usually works. Case in point, they work in the UK (although not all elevators have a “Close Door” button), and, anecdotally, Japan and Canada, as well.
Oh, and in the passive-aggressive department, 3 in 10 people say they have hit the button to close an elevator’s doors because they saw someone approaching and wanted to leave without them. But if they were in the U.S., chances are it didn’t work. So whomp whomp.

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