There are a lot of things you can say about low cost airlines. They nickel and dime you for everything. Some won’t give you anything to eat or drink, including a glass of water, unless you pay for it ahead of time. And, of course, their seat space seems to be getting smaller and smaller, too. But what if you got onto your plane and your seat – or maybe your entire row – just…wasn’t there? That’s what happened to very bemused woman not long ago.
Satiwa Ika was flying home from the city of Palembang to her home city of Jarkata on Lion Air, a low-cost airline based out of Indonesia. She had been assigned seat 35F, but when she boarded and made her way towards the back, she discovered the last row on the plane was 34. A family traveling with a young child were in the same situation, with seats in a non-existent row 35. However the only thing behind Row 35 was the restroom.
According to Lion Air’s corporate communications officer Danang Mandala Prihantoro, the mix up came about because the airline decided to switch planes for that particular flight. The original plane was a Boeing 737-900ER with 39 rows, but the replacement was a smaller Boeing 737-800NG, which has 34 rows. Ms. Ika and the other passengers had made their reservations before the switch was made.
Anyway, Ms. Ika made the flight attendants aware of the situation and they eventually were able to find both her and the family an empty seat more towards the middle of the plane.
So there was a happy ending to this one. Good.
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This post first appeared on Your Mileage May Vary
