The Pros & Cons of Printed vs. Electronic Boarding Passes

by joeheg

My wife and I have different opinions about the necessity of printing a boarding pass. I’m satisfied with pulling up the pass on the airline’s app, the digital wallet on my phone or from a text message link, while Sharon prefers printing out our boarding passes before a trip.

Some things aren’t worth fighting about, so I print passes when possible. I’ve even printed a boarding pass for flights I’m taking myself.

When we’re on the road, it’s occasionally a different story.

Most hotels have a business center or at least a computer available for printing out your boarding passes. Courtyard by Marriott, Hilton Garden Inn or Candlewood Suites usually have a PC for guest use.

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The only problem is if the printer is out of ink or paper or refuses to connect to the computer. For privacy’s sake, I always wipe the browser cache when I’m done.

When we were staying in London at the Great Northern Hotel, they didn’t have a business center, so the front desk staff helped us check in from their computer, and then they printed the passes for us. This was a little too hands-on for my liking, but I needed to check in.

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I had an issue at another hotel that didn’t have a business center. I asked the front desk if they could print a boarding pass. They didn’t but said I could email the document to them, and they would print it for me. That seemed like too much work, and I was unsure how to email a boarding pass. I checked, and there wasn’t an option on my phone. I’d have to get out my laptop. Forget it.

I had apps for the airlines on my phone and could see my pass when I added it to my phone’s wallet. But what about Sharon’s boarding pass? I checked, and she didn’t have all the airline apps on her phone. We’d have to download them and then set up her account, which meant looking up her password, which I didn’t have handy. Or I could do both on my phone, but then we’d be standing at the gate with me swiping one pass and the other.

I could always go to one of the self-service kiosks at the airport to (re)print our boarding passes, but it seemed like a lot of trouble just to have a piece of paper.

I do see the advantage of having a pass printed. What if my phone dies? What if the airline computers have problems or their website or app crashes? Having the pass printed is a good backup plan.

What do you do?

How about you? Are you a luddite who still prints your boarding pass when flying or a techie who scans the boarding pass from your watch when boarding onto the plane?

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9 comments

Aron October 23, 2018 - 5:34 pm

I go digital… I love having my boarding pass on my Apple Watch. However, if I check a bag at curbside, they always print my boarding pass even when I tell them I’ve already got a mobile boarding pass on my phone!

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amy October 25, 2018 - 12:34 pm

Always print it out-and have it in the airline’s app in my phone too.

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Melanie June 9, 2019 - 11:25 am

I see both sides, I love going digital, but I always like a backup just in case something goes wrong and I always seem to have a black cloud over my head!

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StAugustine November 17, 2019 - 6:37 pm

I’m an old guy. I remember going to the airport with a paper ticket! I always print out a physical boarding pass because, well, you have to have that piece of paper. Then it stays in my carryon and I use my phone.

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Me November 17, 2019 - 6:44 pm

Most gate scanners are not designed to have you wrist stuffed in. Don’t ask me how I get to know it LOL

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Carl WV November 17, 2019 - 7:03 pm

I’ve waited behind people that have their app time out, or they lose connection, or whatever. Nothing is going to happen to my printed pass as long as I don’t lose it (and then I’ll try the app).

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David September 7, 2024 - 2:33 pm

I still try to use my phone. I usually fly Delta. You’re right, though. It seems like the Delta app refreshes frequently, and it seems to like to do it right as I reach a TSA or gate agent.

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Jeffrey Paul September 7, 2024 - 7:01 pm

I have TMobile. Therefore, I always have a printed boarding pass.

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Wingslover September 7, 2024 - 9:23 pm

Why not just print the BP at the airport? Unless you travel on some LCC’s it’s free and can be done quickly on self check-in machines…

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