What To Do If You Lose An Item In A Rental Car, At the Airport or On A Flight

by SharonKurheg

A while back we went over what you should do if you leave something behind at the TSA checkpoint, such as electronics (it happens ALLL the time, y’all).

However that’s only one place at an airport you could inadvertently leave something. You could misplace something anywhere between the TSA checkpoint and the gate (read: a restroom, the food court, walking from Point A to Point B), at the gate itself, at a lounge, or even on the plane. You could also leave something behind in your rental car.

If you’re still at the airport and are able to retrace your steps, you may be in luck and find whatever it is. But if you’re already in another city, that won’t be physically possible. Even if you lose something on the plane and realize it as soon as you step off, airlines won’t allow you to go back onto the plane to look for/retrieve your item, because of security issues.

So what’s a person to do?

  • If you leave something behind in your rental car, you need to contact the rental car company.
  • If you lose anything that has to do with an airline – the check-in desk, the lounge, the gate, or on the plane, you need to contact the airline.
  • If you lose something anywhere else at the airport (garage, restroom, food court, as you were walking from Point A to Point B), you need to contact the airport.

“Lost & Found” Contact info for:

The Rental Car Companies

As you can see below, every single car rental company, except one, utilizes LostReturns. Granted, most of them are owned by the same handful of companies. But if nothing else, LostReturns maintain lists of what has been found in each place’s car, per location, which is pretty cool.

  • Alamo (powered by LostReturns)
  • Avis (powered by LostReturns)
  • Budget (powered by LostReturns)
  • Dollar (powered by LostReturns)
  • Enterprise (powered by LostReturns)
  • Fox (Page is their FAQ. Search LOST AND FOUND)
  • Hertz (powered by LostReturns)
  • National (powered by LostReturns)
  • Sixt (powered by LostReturns)
  • Thrifty (powered by LostReturns)

The Airlines

Each airline has its own Lost & Found department, usually run by third-party agencies. Your first step in trying to get your stuff back is to follow the instructions on the airlines’ respective Lost & Found page:

The Airports

Each airport handles its Lost & Found department differently. Some do it in-house, while others use third-party entities like Chargerback. Some ask you to fill out a form, while others ask you to call.

If you Google the name or 3-letter code of the airport in question, and the term LOST AND FOUND, you should be on your way.


Click here to learn how to contact them.

Feature image: Paul Gorbould / flickr / CC BY 2.0

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This post first appeared on Your Mileage May Vary



1 comment

Boraxo January 26, 2023 - 8:07 pm

Good luck with the 100 other airlines that don’t have easy forms much less any info online.

I left a kindle on a Turkish flight that landed at SFO. After some online research I found an email for the company that services the planes (and many others). Much to my surprise they replied a few days later that my item was found and I could pickup from the TK checkin counter.

This is a good start but somebody needs to set up a wiki which can be fleshed out with other carriers.


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