JetBlue is set to unveil its refreshed TrueBlue loyalty program on May 10th, which introduces “tiles” as the new way to achieve Mosaic status. It’s understandable that a large IT project necessitates the TrueBlue program going offline for a period of time for the transition to take place.
While the changes and the launch date of the new program were announced on April 17th, JetBlue waited until a day before the conversion to let customers know that the TrueBlue system would be offline.
Sharon and I received this email on May 8th:
Starting on 5/9 at 9am ET through the morning of 5/10, TrueBlue will be undergoing an upgrade.
During this time, you’ll still be able to book a flight and check in on jetblue.com—your TrueBlue number is #XXXXXXXXXX for easy reference. Access to TrueBlue accounts and booking and managing points reservations will unfortunately be unavailable.
Thanks for your patience.
Thankfully passengers will still be able to check in for flights, but booking and managing points reservations will be unavailable.
Does anyone else think it’s strange that JetBlue waited until one day beforehand to inform passengers? What if I was flying tomorrow and booked a backup flight on JetBlue with points? Would I be able to cancel that flight?
What about if I needed to book a last-minute trip with my points? For tomorrow, that’s apparently impossible. This is what you’ll see on the JetBlue website.
We all know that IT is hard. While I’m sure JetBlue thinks (hopes?) the system will be up and running by the “morning” of 5/10, that’s no guarantee. I wouldn’t be surprised if the system is down for a few more hours or even until the next day.
JetBlue didn’t give notice to passengers if they wanted to make changes before the system goes down. If you have a flight booked on JetBlue today or tomorrow, I hope everything goes smoothly. Thankfully, we’re going to be at home for the next few days.
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