Site icon Your Mileage May Vary

United’s New Text Message: Genius, Passive Aggressive, or Both?

a plane flying over mountains

If there are 2 things I’m grateful for in the 2020s, it’s text messaging and larger overheads on planes. And guess what? United Airlines just combined the two.

Wait, let me explain…

Text messaging goes without saying. Thanks to the advent of smartphones and text messages, introverts like me rarely have to worry about talking on the phone anymore. And with push notifications, I don’t even have to check my emails – I get a text message (from the airline AND Tripit LOL) that says my Delta flight is delayed, my American flight moved gates, or my JetBlue flight has started preboarding. It’s awesome!

And those larger overheads? Yeah, they’re all kinds of great too. Not so much because I can carry more stuff onto the plane with me; I can’t (actually, on Southwest, you can now officially bring less onto the plane). But because they’re bigger, maybe the last few people boarding the plane can actually get their bags into the overheads, instead of having to gate-check them, because they’re made to hold more stuff.

Oh, but wait…they can only hold more stuff if bags are loaded correctly.

If your plane has one of those “newer” overhead bins and put your bag into it this way (on its side, laying on the longer side), you’ll maximize all of the available space:

PC: Boeing

But if the overhead looks like this, look at all that wasted space!:

PC: GAL Aerospace

Believe it or not, if the overhead bins on your plane are the newer larger ones, you can increase space in the overhead by upwards of about 30%, if you put your 14″ x 22″ x 9″ bag into the bin the “right” way.

Flight attendants do their best to tell people to put their bags in the overhead the “new” way. But some habits die hard, I guess. People have been putting their bags in “flat” for decades. I mean, getting them to put their bags in “wheels first” was enough of a struggle, right? But flight attendants keep trying, first with announcements over the PA system, and then sometimes physically moving bags so they’re in the “right” way.

But it looks like United Airlines is trying to go one step further. A friend of ours sent us this notification they got from United the other day, just as their plane was going to start boarding:

My friend thought it was passive-aggressive, but I thought it was brilliant! A clever, gentle reminder of how to put your bag in the plane, without knocking you over the head with it? Genius!

Unfortunately, my friend followed up with a text, once they were actually on the plane, that lots of people were still putting their bags into the overhead in the “flat” position. So although I’d hope the “gentle reminder” would help, it probably didn’t do nearly as much as United or the flight attendants…or the last ones on the plane, who probably wound up having to gate check their carry-ons…would have liked. I guess people still need to be knocked over the head with reminders.

Want to comment on this post? Great! Read this first to help ensure it gets approved.

Want to sponsor a post, write something for Your Mileage May Vary, or put ads on our site? Click here for more info.

Like this post? Please share it! We have plenty more just like it and would love it if you decided to hang around and sign up to get emailed notifications of when we post.

Whether you’ve read our articles before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!

This post first appeared on Your Mileage May Vary

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

Exit mobile version