When you’re booking a hotel room, there’s a chance you’ll make a mistake. Maybe you booked the wrong dates or even at the wrong hotel. If you catch it right away, places are usually willing to work with you to correct your error.
However, if you never notice your mistake, you may show up at a hotel to find out you don’t have a reservation.
But what if you make a little mistake, like forgetting to change the number of guests in the room from the preset of 1 to 2?
I recently booked a Hyatt hotel using our three free night certificates.
The process was much easier than IHG’s, which makes you make a separate reservation for each certificate. With Hyatt, I was able to book a single, three-night reservation using all of our certificates.
When I received the confirmation email, I noticed that I forgot to mention that there would be 2 people in the room. I went to edit the reservation online but it said I could only cancel and if I needed to make changes, to call Hyatt.
Since I hate calling places, I messaged the Hyatt Concierge on Twitter (@HyattConcierge). I’ve written them to help with other issues before and they’ve always come through for me.
I explained that I forgot to book a room for two guests and could they change the reservation.
In a few minutes, I received a response.
I felt a little guilty that I made the concierge rep cancel my reservation and rebook the same stay for 2 guests. However, I would prefer they did this because if something happened where the room didn’t reappear in inventory, they could get involved with the property to restore my reservation.
Apparently, changing the number of guests is one of the unchangeable things in the Hyatt reservation system. Who knew?
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