Back in 2019, my job sent me to New York for two weeks. While they paid for my stay at a Hampton Inn at JFK, they let me put my Hilton Honors number on the reservation. Because of the pandemic, my work stays in 2019 qualified me for Hilton Honors Gold status until 2023. That status just expired so I had to find another way to keep my Hilton Gold status, which is the sweet spot for Hilton Honors.
Fortunately, I renewed my AMEX Platinum Card and a benefit for cardholders is Hilton Honors Gold status.
But how do you activate Hilton Honors Gold by having the AMEX Platinum Card?
The first thing I did was log into my AMEX account and find the Hilton Honors Gold Status benefit.
Supposedly, all I had to do was enter my Hilton Honors number and I would receive Honors Gold status.
Unfortunately, that’s not what happened. After entering my information, I received a message that my request was denied. To resolve the problem, I called the customer service phone number on my Platinum Card.
After a few prompts, I reached a representative. I explained my problem, and he asked for my Hilton Honors number, which he manually submitted for the status upgrade. He said that Hilton is fast to process requests and that my Gold Status should be on my account within minutes.
He was right. When I logged back into my Hilton Account, it showed my Gold status.
I don’t have any Hilton stays planned but the points I earned before the pandemic are set to expire in less than a year. If I need to book a Hilton hotel, I want to make sure I have status so we’ll have access to free breakfast or faster internet.
For sure, without work stays, I’m never going to stay at Hilton Hotels enough to earn status. That’s why I pay for credit cards that earn status without stay credits.
While I hate calling credit card representatives for help, my call to AMEX as a Platinum cardholder was all I could expect. He understood my problem, knew how to fix it and informed me how long it would take until the status would show on my account.
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