Airlines

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Southwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …

A new ranking shared by Travel + Leisure analyzes 26 airlines to reveal which carriers deliver the best long-haul flight experience—and which fall short. Long-haul flights tend to amplify differences …

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …

If you’ve flown Southwest for a while, you start to notice that they’re nothing if not consistent. Promotions tend to show up when you expect them. Sales follow a rhythm. …

Most people, when on a plane, tend to err on the side of “doing the right thing.” They use their inside voice, they try to keep to themselves, they don’t …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

Most people view flying as a means to get from Point A to Point B. Others view it as a chance for some bow-chicky-bow-bow (like this couple who was videotaped …

One of the frustrations one might have with airlines is that you’re not allowed to change the name on a plane ticket. It doesn’t matter if it turns out you …

If you’ve ever been stuck on a plane with a fellow passenger who’s had more than one too many, you know how disconcerting it can be. After all, their behavior …