Air Travel

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …

Most people, when on a plane, tend to err on the side of “doing the right thing.” They use their inside voice, they try to keep to themselves, they don’t …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

We’ve all encountered rude travelers. I don’t even mean the ones who start fistfights over seating or who yell at gate agents. I mean the ones who do the little …

For many travelers departing from the United States, choosing a foreign carrier over a domestic airline isn’t just about getting from point A to point B. It’s about the experience—an …

There are two kinds of people on planes: the ones who treat the seatback screen like a movie theater… and the ones who treat it like a dashboard. I’m firmly …

You’re undoubtedly aware of the FAA temporarily closing off airspace over the Caribbean the past few days, in the wake of the U.S. military operation that led to the capture …

Every so often, airlines “update” their rules. If the change can be spun as a win for passengers—even marginally—they’ll trumpet it like it’s the invention of flight itself. Southwest provided …

One of the most pressworthy things about the last government shutdown wasn’t some obscure agency slowing down paperwork. It was travel. Specifically, air travel — the kind of thing millions …

Weather can disrupt airline travel any time of year—spring thunderstorms, summer heat, winter snow, and everything in between. Delays are never ideal, but a little prep (and a flexible mindset) …