airline complaints

A few days ago, a friend on Facebook wrote how American Airlines broke the handle of her luggage.  Here’s what she said about it: This is my suitcase after my …

Every once in a while, I’ll go back through some posts we wrote a long time ago. This one really took me back…it happened in the early days of COVID, …

You can learn a lot about travelers and what they like and dislike, usually through surveys, observation or other types of studies. Other times, you can learn all you need …