airline operations

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …

If you stay at enough hotels – especially ones that are near (or even relatively near) an airport, this may be a familiar scene. Or maybe it’s even happened to …

If you’ve ever been sitting or standing near an airport gate before a flight, there’s a chance that you’ve heard a printer that’s spewing out seemingly infinite amounts of paper. …

For those traveling from Texas to Hawaii, you might notice an interesting flight path: flights from Houston to Honolulu or from Dallas to Hawaii often avoid crossing directly over Mexican …

There was a time when an airline grounding its entire fleet was virtually unheard of; it was generally reserved for once-in-a-decade freak events like a power outage in an airline’s …

For years, people have blamed the U.S. Air Traffic Control (ATC) system for a whole range of problems. Too many flight delays? It’s because there aren’t enough controllers. A nationwide …

When photos and video began circulating on April 21st showing thick black smoke billowing from a Delta plane at Orlando International Airport (MCO), it was easy to assume the worst. …

Have you ever noticed that if you have a reservation on a commercial airline, you almost always board and disembark on the plane’s left side? Have you ever wondered why …

Airline scheduling is a complex, ever-changing puzzle. Airlines must balance crew scheduling, comply with work-hour rules, track aircraft for maintenance, and respond to unexpected events like weather delays, technical issues, …

American Airlines operates mainly under the legacy airline hub-and-spoke system. This means the airline has airports spread throughout the US, which serve as the main connecting points for the rest …