airline operations

A viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …

If you stay at enough hotels – especially ones that are near (or even relatively near) an airport, this may be a familiar scene. Or maybe it’s even happened to …

If you’ve ever been sitting or standing near an airport gate before a flight, there’s a chance that you’ve heard a printer that’s spewing out seemingly infinite amounts of paper. …

For those traveling from Texas to Hawaii, you might notice an interesting flight path: flights from Houston to Honolulu or from Dallas to Hawaii often avoid crossing directly over Mexican …

There was a time when an airline grounding its entire fleet was virtually unheard of; it was generally reserved for once-in-a-decade freak events like a power outage in an airline’s …

For years, people have blamed the U.S. Air Traffic Control (ATC) system for a whole range of problems. Too many flight delays? It’s because there aren’t enough controllers. A nationwide …

When photos and video began circulating on April 21st showing thick black smoke billowing from a Delta plane at Orlando International Airport (MCO), it was easy to assume the worst. …

Have you ever noticed that if you have a reservation on a commercial airline, you almost always board and disembark on the plane’s left side? Have you ever wondered why …

Airline scheduling is a complex, ever-changing puzzle. Airlines must balance crew scheduling, comply with work-hour rules, track aircraft for maintenance, and respond to unexpected events like weather delays, technical issues, …