airline policies

If you’ve been reading travel news in the past day or so, you probably read about the Alaska Airlines flight (operated by Horizon) that had to turn around and make …

While most U.S. airlines only give you a 24-hour “risk-free cancellation,” American Airlines still offers a true fare hold — and in practice, it often lasts a bit longer than …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Every so often, airlines “update” their rules. If the change can be spun as a win for passengers—even marginally—they’ll trumpet it like it’s the invention of flight itself. Southwest provided …

Sometimes you can do the right thing, and still come out losing because of an airline’s “rules.” And sometimes another airline will step in and make it all right after …

It’s the kind of stuff flight nightmares are made of. A California woman says she was left heartbroken after her carry-on backpack that contained nearly $40,000 worth of heirloom jewelry …

Years ago, I worked for a non-profit organization that, among other things, used the skills of volunteers to do activities in the community. Part of my job was gathering these …

Depending on the circumstances, trying to get a refund from some places can be…not easy. They’ll make you jump through a bajillion hoops and even after you’ve jumped through them …

You’ve probably “been there,” in one way or another. You’re traveling with your child, you didn’t pay to sit together, and have needed to ask the gate agent or flight …

The United States, as we know, is a patchwork quilt of laws. What may be the rule in one state may be very different in another state, and it’s possible …