airline policies

Every so often, airlines “update” their rules. If the change can be spun as a win for passengers—even marginally—they’ll trumpet it like it’s the invention of flight itself. Southwest provided …

Sometimes you can do the right thing, and still come out losing because of an airline’s “rules.” And sometimes another airline will step in and make it all right after …

It’s the kind of stuff flight nightmares are made of. A California woman says she was left heartbroken after her carry-on backpack that contained nearly $40,000 worth of heirloom jewelry …

Years ago, I worked for a non-profit organization that, among other things, used the skills of volunteers to do activities in the community. Part of my job was gathering these …

Depending on the circumstances, trying to get a refund from some places can be…not easy. They’ll make you jump through a bajillion hoops and even after you’ve jumped through them …

You’ve probably “been there,” in one way or another. You’re traveling with your child, you didn’t pay to sit together, and have needed to ask the gate agent or flight …

The United States, as we know, is a patchwork quilt of laws. What may be the rule in one state may be very different in another state, and it’s possible …

You may have heard about Maria Fraterrigo, the NYC grandmother stranded in Puerto Rico after Frontier Airlines refused to let her fly with her pet parrot. Just days earlier, they’d …

When suitcases are coming around the baggage carousel, passengers cram shoulder to shoulder, hoping to see their bags quickly and easily, so they can grab them and “get outta there.” …

It doesn’t matter where you are in time or place, there’s always someone who’s trying to beat the system. It’s especially prevalent in the travel world: How to override hotel …