airline policies

Earlier this year, Delta Air Lines updated its rules around in-flight comfort accessories, citing safety concerns. Alaska Airlines has now followed suit, quietly rolling out similar restrictions. For some travelers, …

If you’ve been reading travel news in the past day or so, you probably read about the Alaska Airlines flight (operated by Horizon) that had to turn around and make …

While most U.S. airlines only give you a 24-hour “risk-free cancellation,” American Airlines still offers a true fare hold — and in practice, it often lasts a bit longer than …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Every so often, airlines “update” their rules. If the change can be spun as a win for passengers—even marginally—they’ll trumpet it like it’s the invention of flight itself. Southwest provided …

Sometimes you can do the right thing, and still come out losing because of an airline’s “rules.” And sometimes another airline will step in and make it all right after …

It’s the kind of stuff flight nightmares are made of. A California woman says she was left heartbroken after her carry-on backpack that contained nearly $40,000 worth of heirloom jewelry …

Years ago, I worked for a non-profit organization that, among other things, used the skills of volunteers to do activities in the community. Part of my job was gathering these …

Depending on the circumstances, trying to get a refund from some places can be…not easy. They’ll make you jump through a bajillion hoops and even after you’ve jumped through them …

You’ve probably “been there,” in one way or another. You’re traveling with your child, you didn’t pay to sit together, and have needed to ask the gate agent or flight …