Assigned Seating

A viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Southwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

When Southwest announced it was rolling out a new Basic fare to replace Wanna Get Away, my first thought was, “Well, there goes the last ‘simple’ airline.” On paper, Basic …

With Southwest’s new seating system set to begin for travel on or after January 27, 2026, all the major U.S. airlines now use assigned seating. For passengers, that means one …

One of the (many) upcoming changes for Southwest Airlines is to update the seating on its planes. The airline currently offers the same seating across the board. But when updated, …

Airlines always like to claim they’re different from all the rest. Yet save for name, logo and routes, they all sure do seem to do the same things, especially the …

You can make some of the people happy some of the time but you can’t make everyone happy all of the time. Southwest has always been something of an outlier …

Southwest’s open seating. Either you love it or you hate it. For years, the system seemed to be relatively fair. You logged on 24 hours ahead of your flight time …