Boarding Process

Airlines know several ways to board passengers much faster. But using those methods could cost them billions. Waiting to board a plane for a U.S. domestic flight is a test …

One of the first things you notice when boarding a plane is a flight attendant greeting you. What most passengers don’t realize is that the greeting does more than just …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

Southwest Airlines used to be the quirky darling of the skies. You’d get two free checked bags, no change fees, and a boarding process that was either brilliantly efficient or …

It seems like May is the month all the airlines have picked to make changes that affect their passengers. OK, if not literally all, there certainly have been a bunch …

Assuming that weather, mechanical and staffing issues aren’t, well, issues, the time it takes to board a plane is oftentimes one of the biggest factors in a flight departing on …

I’ve already written about my disdain of the “cattle call” methodology of getting onto a plane. Oh sure, Southwest had figured out ways to make it more bearable but even …

Airlines always like to claim they’re different from all the rest. Yet save for name, logo and routes, they all sure do seem to do the same things, especially the …

About a month and change ago, American Airlines began piloting a new program that they hoped would stop people from boarding before they should. The system used technology to automatically …

If you’ve ever flown with Southwest, you know the drill. You’re assigned a boarding position that starts with the letter A, B or C, and a number that’s between 1 …