compensation

When airlines make a change they think passengers will like, they shout it from the rooftops. Alaska Airlines’ free checked item? They’ve got a whole page devoted to it. Delta’s …

Imagine being checked into your hotel for, I don’t know, say a business trip. You’re all unpacked and are a meeting when you notice you have a voice mail message: …

When I get to a hotel room, I like to get a lay of the land. Become comfortable with my surroundings. Look to see if I have a nightstand on …

When a flight is oversold, airlines start looking for passengers willing to take a different (usually later) flight. The airlines typically use a voucher good for a future flight as …

When booking a series of tickets, I noticed a discrepancy from the reservation I made online and the eventual receipt when the flight was ticketed. If you want to get …

I was recently spending time with a friend who just flew home on Delta from a two-week business trip. He flew from LAX-ATL-MCO and while his flight was delayed over …