customer experience

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

Hertz has been through it lately. First, it was the controversy over arresting customers who were falsely accused of stealing their rental cars. Then came the EV debacle, where renters …

Don’t you just love when airlines tweak what their passengers are and aren’t allowed to bring, and don’t tell anyone? Alaska Airlines did it when they shrunk the allowable size …

Rental Car Companies have undergone a period of consolidation. While this was happening before 2020, the pandemic sped up the process. In the US market, there are three main companies: …

American Airlines is currently experiencing some challenges. While running an airline is difficult, AA seems to be facing multiple issues. The most publicized problems are in the management team, where …

Imagine that you need to stay at a hotel for work. To save money, you make a reservation through an OTA such as hotels.com. And when you arrive at the …

You can make some of the people happy some of the time but you can’t make everyone happy all of the time. Southwest has always been something of an outlier …

Southwest Airlines debuted its new interior cabin design not long ago. Planned to be available on its new aircraft deliveries beginning in 2025, the airline showed off its new seats …

When booking an airline ticket, you’ll have to choose between several airlines. How do you decide? Maybe you always fly with one airline because you have status with them, or …