customer experience

Hertz has been through it lately. First, it was the controversy over arresting customers who were falsely accused of stealing their rental cars. Then came the EV debacle, where renters …

Don’t you just love when airlines tweak what their passengers are and aren’t allowed to bring, and don’t tell anyone? Alaska Airlines did it when they shrunk the allowable size …

A few months ago, a passenger with Delta Diamond Medallion status got herself into a heap of hot water when she boasted about complaining to Delta Air Lines every time …

Rental Car Companies have undergone a period of consolidation. While this was happening before 2020, the pandemic sped up the process. In the US market, there are three main companies: …

American Airlines is currently experiencing some challenges. While running an airline is difficult, AA seems to be facing multiple issues. The most publicized problems are in the management team, where …

Imagine that you need to stay at a hotel for work. To save money, you make a reservation through an OTA such as hotels.com. And when you arrive at the …

You can make some of the people happy some of the time but you can’t make everyone happy all of the time. Southwest has always been something of an outlier …

Southwest Airlines debuted its new interior cabin design not long ago. Planned to be available on its new aircraft deliveries beginning in 2025, the airline showed off its new seats …

When booking an airline ticket, you’ll have to choose between several airlines. How do you decide? Maybe you always fly with one airline because you have status with them, or …

I remember when I first became a National Car Rental Emerald Club member. That status gave me the privilege of booking a midsize car and being able to rent any …