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customer experience

  • Airlines

    Once Again, Southwest Quietly Changed The Size of Allowable Bag Size

    by SharonKurheg November 8, 2024
    by SharonKurheg November 8, 2024

    Don’t you just love when airlines tweak what their passengers are and aren’t allowed to bring, and don’t tell anyone? Alaska Airlines did it when they shrunk the allowable size …

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  • Airlines

    What Flight Attendants Know About You, Thanks to Their Company-Issued Phones

    by SharonKurheg November 1, 2024
    by SharonKurheg November 1, 2024

    A few months ago, a passenger with Delta Diamond Medallion status got herself into a heap of hot water when she boasted about complaining to Delta Air Lines every time …

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  • Rental Cars

    Rental Car Companies No Longer Try To Differentiate Their Brand Offerings

    by joeheg June 23, 2024
    by joeheg June 23, 2024

    Rental Car Companies have undergone a period of consolidation. While this was happening before 2020, the pandemic sped up the process. In the US market, there are three main companies: …

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  • Airlines

    Is American Airlines Systems Unknowingly Giving Free Upgrades?

    by joeheg June 12, 2024
    by joeheg June 12, 2024

    American Airlines is currently experiencing some challenges. While running an airline is difficult, AA seems to be facing multiple issues. The most publicized problems are in the management team, where …

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  • Hotels

    Man Was Banned From a Hotel He’s Never Stayed At

    by SharonKurheg May 29, 2024
    by SharonKurheg May 29, 2024

    Imagine that you need to stay at a hotel for work. To save money, you make a reservation through an OTA such as hotels.com. And when you arrive at the …

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  • Airlines

    Southwest PAX May Get What They Wanted & They’re Complaining About It

    by SharonKurheg April 29, 2024
    by SharonKurheg April 29, 2024

    You can make some of the people happy some of the time but you can’t make everyone happy all of the time. Southwest has always been something of an outlier …

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  • Airlines

    Southwest Airlines’ New Promo Video is Getting Skewered

    by SharonKurheg February 14, 2024
    by SharonKurheg February 14, 2024

    Southwest Airlines debuted its new interior cabin design not long ago. Planned to be available on its new aircraft deliveries beginning in 2025, the airline showed off its new seats …

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  • Airlines

    The Best U.S.-Based Airlines (2024 Update)

    by joeheg January 27, 2024
    by joeheg January 27, 2024

    When booking an airline ticket, you’ll have to choose between several airlines. How do you decide? Maybe you always fly with one airline because you have status with them, or …

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  • Rental Cars

    The Hassle of Picking a Rental Car: Understanding Car Rental Policies for Choosing a Car

    by joeheg December 9, 2023
    by joeheg December 9, 2023

    I remember when I first became a National Car Rental Emerald Club member. That status gave me the privilege of booking a midsize car and being able to rent any …

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  • Travel

    3 Ways To Be A Better Customer When You Travel

    by joeheg December 2, 2023
    by joeheg December 2, 2023

    When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most …

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  • Why Do Some People ALWAYS Get Patted Down at the Airport? July 3, 2025
  • Transferred AMEX Points to Hawaiian? You Still Can’t Book With Alaska Until You Do This July 3, 2025
  • Paying for a UK ETA in USD? You Might Pay More That Way July 2, 2025

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  • 1

    New Vaccine Requirement for Visitors to Central American Country

    July 3, 2025
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    What No One Tells You About the Southwest Companion Pass

    July 3, 2025
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    Why Do Some People ALWAYS Get Patted Down at the Airport?

    July 3, 2025
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    Hotels Have A Sneaky New Fee – Here’s What They’re Doing Now

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Your Mileage May Vary
  • Home
  • Contact
  • About
  • Categories
    • Airlines
    • Airports
    • Contests & Sweepstakes
    • Credit Cards
    • Cruises
    • Discounts & Sales
    • Disney, Universal & Other Theme Parks
    • Food & Beverage
    • Funny Stuff
    • Ground Transportation (Bus, Lyft, Subway, Taxi, Train, Uber, etc.)
    • Hotels
    • Lounges
    • Museums
    • New York City
    • Newbies (& those who don’t travel often)
    • Parks/Nature
    • Points & Miles
    • Rental Cars
    • Roadside Attraction
    • Shopping
    • Theater
    • Tips and Tricks
    • Travel
    • Weekly Recap