customer satisfaction

Whenever we go on a trip, we get emailed a flood of surveys about how was every aspect of the journey. Each leg of the journey has a survey, so…

When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most…

The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It…