Years ago, 24/7 Wall St. gave an annual ranking of the U.S.’s most hated companies. Not surprisingly, there was invariably at least one travel-related company on the list each year. …
Tag:
customer satisfaction
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When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most …
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The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It …