gate lice

Airlines tweak their boarding processes all the time. But JetBlue’s latest changes quietly shift who boards first, how groups are called, and even when passengers can be denied boarding. Every …

Air travel is stressful enough—without other passengers making it worse. After all, at the airport, you have to deal with long queues, flight delays, crowded waiting areas, lost luggage—and, of …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

It’s such a scourge that it even has a nickname that suggests an actual scourge: “Gate Lice.” You know what I mean. You might even have partaken (Or partook. Or …

About a month and change ago, American Airlines began piloting a new program that they hoped would stop people from boarding before they should. The system used technology to automatically …