guest experience

Almost every TV in a hotel room nowadays is connected to the property’s IT system. That’s how you’re able to check your bill, access hotel info, or even stream your …

We’ve stayed with just about every major hotel brand. I’ve mentioned before how IHG points have worked surprisingly well for us, and we’ve really come around on Hyatt. It turns …

The aftermath of the story about three friends who took over the front desk of a Nashville, TN hotel last year, after the staff essentially vanished, was very good news! …

There are an endless number of things that will never go back to the way they were. To be honest, some of that is good news, and some of it …