guest experience

The aftermath of the story about three friends who took over the front desk of a Nashville, TN hotel last year, after the staff essentially vanished, was very good news! …

There are an endless number of things that will never go back to the way they were. To be honest, some of that is good news, and some of it …

The Numbers don’t lie. I checked, and except for the one year when I was traveling for work and staying at Hiltons (because that’s where work put me, and as …