hotel management

A hotel guest got locked out of their room. What they found at the front desk wasn’t an employee—it was a scathing resignation letter taped to the counter. Although it’s …

You’ve arrived at your hotel. It’s check-in time and there’s a line at the front desk. You’re behind someone who got a room on the 3rd floor, overlooking the dumpster. …

Although TripAdvisor has its advantages and disadvantages, one “test,” if you will, is whether or not a representative from the establishment writes a reply to a review. If they do, …

People steal things from hotels all the time. Towels. Full rolls of toilet paper. Toiletries (even those big mounted-to-the-walls ones – they pump all the liquid into their own container). …