Hotels

Hotels spend a lot of time and effort figuring out what guests want. The easiest way to get information is from the post-stay surveys. While these can let a hotel …

Considering that it’s just a theme park resort, Walt Disney World (WDW) is a huge place. And I mean HUGE. It’s just shy 40 square miles (it used to be …

Setting the temperature of your hotel room has become a cat and mouse game between guests and the hotel management. People just want to set their rooms to a comfortable …

A while back I wrote a piece about the wrong way to steal the salt and pepper shakers from Virgin Atlantic. Most people took it with the humor that it …

If you’ve ever stayed at a hotel where a motion sensor controlled the thermostat, you know the unpleasant feeling of walking into a hot room when all you want to …

It shouldn’t surprise anyone that 2020 was a horrible year for hotels. In fact, STR reports that U.S. hotel profitability fell 84.6% that year. 2021? Much better. Maybe not quite …

In 2019, both California and New York began their respective plans of banning single-use toiletries in hotels. California’s ban on single-use toiletries will begin in 2023. That was New York’s …

Hotel chains spend a lot of money on marketing to get you to book a hotel room using its website or app and have resorted to the “carrot and stick” …

If you’ve ever stayed at a high-end hotel, chances are if you wanted Wi-Fi, you had to pay for the privilege. Or, more specifically nowadays, it’s packaged into the “resort …

At the beginning of 2021, I looked back at 2020 and took inventory of our travels. It wasn’t much of a list, but I still tried to spin the situation …