Hotels

The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It …

You’ve just gotten to your hotel and checked in. The clerk at the front desk has done everything right, and before you go on your way, they give you your …

We don’t usually pay cash for New York City hotels — rates in Manhattan have been brutal lately — but for an upcoming trip, we needed a night where points …

Hotel prices in Manhattan have continued to climb — and they’ve now surpassed the already sky-high rates we were seeing in late 2023 and early 2024. During our most recent …

If you stay in enough hotel rooms, certain things start to feel inevitable. The pillows will be too mushy or too firm. The shower controls will require an engineering degree. …

When planning a trip, you obsess endlessly about saving every single penny. You make sure that you get the best deal on airfare, whether by paying cash or using your …

We’ve been to London several times and enjoy switching up where we stay. But this trip was different — we were traveling with first-time visitors who wanted to see the …

Back in July, we wrote about how some hotels are using air-quality monitors to detect whether guests smoke or vape in their rooms—and automatically charge a fine if the sensors …

Hotel guests steal stuff from their rooms ALLLLL the time. So much so that Wellness Heaven, a Germany-based luxury and spa hotel guide, once surveyed 1,157 hoteliers to find out …

Every points collector has that one unforgettable redemption — the booking that reminds you why you play the game. Over the years, I’ve scored some incredible ones, from luxury flights …