In-Flight Experience

We’ve written about complaint letters in the past: The complaining business class passenger who got what was coming to him The hotel owner who reamed a guest for their complaint …

You arrive on the plane and meander to your seat in first class. You put your carry-on bag into the overhead bin and stow your personal bag into the space …

Some people go out of their way to fly on the newest airplane or to check out a new interior design. Others will schedule trips on older planes that are …