passenger rights

Every so often, airlines “update” their rules. If the change can be spun as a win for passengers—even marginally—they’ll trumpet it like it’s the invention of flight itself. Southwest provided …

If you’re old enough, you remember the halcyon days when checking a bag didn’t cost you anything (neither did choosing your seat, but I digress). But in 2008, American Airlines …

Years ago, the Flight Detective wrote a post about wanting to keep the window shade open while on a flight, even though the flight attendant said to close it. And …

Hello, MAJOR safety concern and PR nightmare! If you fly on a regular basis, you probably know that each commercial flight has a manifest, or a list, of its passengers …

It seems like whenever you’re flying and wind up having a dispute with an airline employee, there’s a fine line between making your point and getting your butt kicked off …

When I was on my most recent Virgin Voyages cruise, our itinerary got switched around. It was originally supposed to be a sea day, followed by the Dominican Republic, another …

Ever felt stranded by an airline with no explanation or recourse? You’re not alone. While you might expect your ticket to guarantee a smooth trip from Point A to Point …

I am 100% a rule follower and someone who respects authority. But even I’m scratching my head to see how little it seemed to take for American Airlines to put …

If you’re old enough to remember it, you know that 9/11 changed everything about the way we fly. Security was there, but it was pretty lax. Airports frequently outsourced the …

Are you tired of the extra fees that airlines charge for seat assignments? Airlines have increasingly turned to seat assignment fees to boost their revenue. Passengers must understand their rights …