policy

The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It …

A while back we wrote a post that highlighted the overall layout of U.S. airlines’ policies and procedures for people of size. It seemed fine at the time, but we …

Some of Airbnb’s rules have always been, for lack of a better word, “fluid.” For example, for the past several years, Airbnb has had ongoing problems with their rented homes …

The things we’re asked to do (or not do), or told we can/cannot do, or that are inflicted upon us because of coronavirus are very fluid. So one day airlines …

From an historic hotel’s renovations, to a fun way to get priority boarding, here are some stories we saw this week that we thought were interesting. We hope you will, …