Southwest Airlines has been making a lot of changes lately — and not all of them have gone over well. Now even The Onion is getting in on the action. …
Tag:
Southwest Airlines
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Airlines
Southwest Airlines Plans More Changes as New Boarding System Still Draws Complaints
by SharonKurhegby SharonKurhegThe airline says it’s refining its new boarding system after passengers reported issues with overhead bin space, family seating, and boarding flow. Southwest Airlines’ new boarding system, introduced in January, …
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One of the perks of owning a premium American Express charge card is the yearly Air Travel Credit. For those holding an American Express Personal or Business Platinum card, this …
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Airlines
Why It’s Suddenly Hard to Lift the Armrest on Some Southwest Planes
by SharonKurhegby SharonKurhegQuick tip: On Southwest’s newly retrofitted 737-800s, the aisle armrest release button is behind the hinge near the seatback, not underneath the arm. Press firmly while lifting. Southwest’s cabin retrofits …
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Airlines
What Flight Attendants Can See About You During a Flight — Thanks to Their Work Phones
by SharonKurhegby SharonKurhegA viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …
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Airlines
Southwest Admits Its New Boarding System Isn’t Working — and Says These Fixes Are Coming
by SharonKurhegby SharonKurhegAfter weeks of passenger complaints, Southwest says it’s adjusting its new boarding and seating process to reduce confusion and delays, confirming to CBS News that early fixes are already being …
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Airlines
Why Some Southwest Passengers Are Being Told They’re on “Standby” — Even When They’re Not
by SharonKurhegby SharonKurhegA wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …
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Airlines
After Assigned Seating Went Live, Southwest’s Activist Investor Quietly Trimmed Its Stake
by joehegby joehegSouthwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …
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Airlines
Southwest’s Mini Companion Pass Promo Is Back — But Why So Early This Year?
by joehegby joehegIf you’ve flown Southwest for a while, you start to notice that they’re nothing if not consistent. Promotions tend to show up when you expect them. Sales follow a rhythm. …
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Airlines
It’s One Week Into Assigned Seating – Here’s What Southwest Passengers Say NOW
by SharonKurhegby SharonKurhegWhen Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …
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