Southwest Airlines

The airline says it’s refining its new boarding system after passengers reported issues with overhead bin space, family seating, and boarding flow. Southwest Airlines’ new boarding system, introduced in January, …

One of the perks of owning a premium American Express charge card is the yearly Air Travel Credit. For those holding an American Express Personal or Business Platinum card, this …

Quick tip: On Southwest’s newly retrofitted 737-800s, the aisle armrest release button is behind the hinge near the seatback, not underneath the arm. Press firmly while lifting. Southwest’s cabin retrofits …

A viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …

After weeks of passenger complaints, Southwest says it’s adjusting its new boarding and seating process to reduce confusion and delays, confirming to CBS News that early fixes are already being …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Southwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …

If you’ve flown Southwest for a while, you start to notice that they’re nothing if not consistent. Promotions tend to show up when you expect them. Sales follow a rhythm. …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

One of the frustrations one might have with airlines is that you’re not allowed to change the name on a plane ticket. It doesn’t matter if it turns out you …