Southwest Airlines

A viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …

After weeks of passenger complaints, Southwest says it’s adjusting its new boarding and seating process to reduce confusion and delays, confirming to CBS News that early fixes are already being …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Southwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …

If you’ve flown Southwest for a while, you start to notice that they’re nothing if not consistent. Promotions tend to show up when you expect them. Sales follow a rhythm. …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

One of the frustrations one might have with airlines is that you’re not allowed to change the name on a plane ticket. It doesn’t matter if it turns out you …

After months of announcements followed by weeks of reminders, Southwest Airlines’ new seating program finally went into effect yesterday. The airline had utilized a “quirky but effective” system of open …

Commercial aviation is typically used for what it was meant to do – bring passengers from Point A to Point B. However, you’ll occasionally hear about planes being used for …

I love to fly in fancy airline seats. There’s nothing like flying in a lie-flat seat and getting to recline back and catch a few ZZZs at 35,000 feet. It’s …