Southwest Airlines

Everyone has their own idea of what makes an airline “the best.” For some, it’s all about price. For others, it’s the onboard experience, the route network, or simply how …

After months of changes passengers hated, Southwest is finally adding a perk travelers might actually like — although there are still a few catches. It seems like nearly every change …

For years, the Southwest Plus Card was the one you kept because it was cheap—not because it was especially good. It was the lowest-tier personal Southwest card, with a lower …

Southwest Airlines has been making a lot of changes lately — and not all of them have gone over well. Now even The Onion is getting in on the action. …

The airline says it’s refining its new boarding system after passengers reported issues with overhead bin space, family seating, and boarding flow. Southwest Airlines’ new boarding system, introduced in January, …

One of the perks of owning a premium American Express charge card is the yearly Air Travel Credit. For those holding an American Express Personal or Business Platinum card, this …

Quick tip: On Southwest’s newly retrofitted 737-800s, the aisle armrest release button is behind the hinge near the seatback, not underneath the arm. Press firmly while lifting. Southwest’s cabin retrofits …

A viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …

After weeks of passenger complaints, Southwest says it’s adjusting its new boarding and seating process to reduce confusion and delays, confirming to CBS News that early fixes are already being …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …