Airlines

Flying first class comes with real perks, but it doesn’t magically eliminate airport crowds, security lines, or bad weather—and confusing those expectations is where some coverage goes wrong. My husband …

A viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …

After weeks of passenger complaints, Southwest says it’s adjusting its new boarding and seating process to reduce confusion and delays, confirming to CBS News that early fixes are already being …

I didn’t find Delta’s new Touchless ID option because they emailed me about it. I noticed it because it appeared as one of the “New” features when I updated the Fly Delta app. …

A delayed Delta flight out of Orlando sparked audible frustration when the FAA-required safety briefing cut into Bad Bunny’s Super Bowl halftime performance. Federal regulations require airlines to present the …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Southwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …

A new ranking shared by Travel + Leisure analyzes 26 airlines to reveal which carriers deliver the best long-haul flight experience—and which fall short. Long-haul flights tend to amplify differences …

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …

If you’ve flown Southwest for a while, you start to notice that they’re nothing if not consistent. Promotions tend to show up when you expect them. Sales follow a rhythm. …