Airlines

Southwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …

A new ranking shared by Travel + Leisure analyzes 26 airlines to reveal which carriers deliver the best long-haul flight experience—and which fall short. Long-haul flights tend to amplify differences …

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …

If you’ve flown Southwest for a while, you start to notice that they’re nothing if not consistent. Promotions tend to show up when you expect them. Sales follow a rhythm. …

Most people, when on a plane, tend to err on the side of “doing the right thing.” They use their inside voice, they try to keep to themselves, they don’t …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

Most people view flying as a means to get from Point A to Point B. Others view it as a chance for some bow-chicky-bow-bow (like this couple who was videotaped …

One of the frustrations one might have with airlines is that you’re not allowed to change the name on a plane ticket. It doesn’t matter if it turns out you …

If you’ve ever been stuck on a plane with a fellow passenger who’s had more than one too many, you know how disconcerting it can be. After all, their behavior …

After months of announcements followed by weeks of reminders, Southwest Airlines’ new seating program finally went into effect yesterday. The airline had utilized a “quirky but effective” system of open …