Airlines

Quick tip: On Southwest’s newly retrofitted 737-800s, the aisle armrest release button is behind the hinge near the seatback, not underneath the arm. Press firmly while lifting. Southwest’s cabin retrofits …

Flying first class comes with real perks, but it doesn’t magically eliminate airport crowds, security lines, or bad weather—and confusing those expectations is where some coverage goes wrong. My husband …

A viral complaint about a flight attendant “using her phone” raised a bigger question: what are those airline-issued devices actually used for onboard? A couple of years ago, a passenger …

After weeks of passenger complaints, Southwest says it’s adjusting its new boarding and seating process to reduce confusion and delays, confirming to CBS News that early fixes are already being …

I didn’t find Delta’s new Touchless ID option because they emailed me about it. I noticed it because it appeared as one of the “New” features when I updated the Fly Delta app. …

A delayed Delta flight out of Orlando sparked audible frustration when the FAA-required safety briefing cut into Bad Bunny’s Super Bowl halftime performance. Federal regulations require airlines to present the …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Southwest finally flipped the switch on the last of its “this is how we’ve always done it” policies. Assigned seating went live in late January, which means Southwest’s transformation is …

A new ranking shared by Travel + Leisure analyzes 26 airlines to reveal which carriers deliver the best long-haul flight experience—and which fall short. Long-haul flights tend to amplify differences …

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …