airline complaints

One passenger’s complaint about an in-flight meal turned into what might be the funniest airline letter ever. We’ve written about complaint letters in the past: The complaining business class passenger …

When Southwest officially began its system of assigned seating a week ago today, there were a lot of cheers – and a lot of hand-wringing. People either loved or hated …

Complainers gonna complain. And if they can find a place to complain to (here’s how to get an actual person when you contact travel companies), complain they will. Sometimes their …

As my husband wrote a while back, we’ve never flown on Ryanair (mainly because I won’t let him book a flight on them. But we’ve been around the travel block …

A few days ago, a friend on Facebook wrote how American Airlines broke the handle of her luggage.  Here’s what she said about it: This is my suitcase after my …

Every once in a while, I’ll go back through some posts we wrote a long time ago. This one really took me back…it happened in the early days of COVID, …

You can learn a lot about travelers and what they like and dislike, usually through surveys, observation or other types of studies. Other times, you can learn all you need …