airline customer service

Most travelers worry about missing a flight. Few worry about an airline mistakenly deciding they missed a flight they actually took. But that’s exactly what happened to one passenger, who …

Viral travel stories usually have a short shelf life. Something strange happens, social media gets angry for a few days, and then everyone moves on to the next outrage. But …

One passenger’s complaint about an in-flight meal turned into what might be the funniest airline letter ever. We’ve written about complaint letters in the past: The complaining business class passenger …

As my husband wrote a while back, we’ve never flown on Ryanair (mainly because I won’t let him book a flight on them. But we’ve been around the travel block …

There are some social media accounts that are simply always awesomesauce. We posted some of our favorites a few years ago and although a few of them are more “here …

Most airlines allow small pets into the cabin of the plane, provided they meet certain criteria, usually having to do with age and size. As an example, here’s part of …