customer service

Imagine being checked into your hotel for, I don’t know, say a business trip. You’re all unpacked and are in a meeting when you notice you have a voice mail…

We’ve written about complaint letters in the past: The complaining business class passenger who got what was coming to him The hotel owner who reamed a guest for their complaint…

When you hear stories about gate agents, let’s face it; they’re usually not good ones. They’re usually more along the lines of gate agents telling passengers their carry-on bag is…

The aftermath of the story about three friends who took over the front desk of a Nashville, TN hotel last year, after the staff essentially vanished, was very good news!…

Some people have no idea of what a flight attendant’s job entails. You can sometimes tell when they don’t, because of the things some passengers ask flight attendants to do…

If you can say one thing about my husband Joe and me, it’s that we don’t sweat the small stuff. We know that stuff happens and if a hotel screws…

Over the past year or two, American Airlines really seems to be going downhill. Their IT glitches are ridiculous Trying to redeem one of their flight vouchers is an effort…

As Joe wrote a while back, we’ve never flown on Ryanair (mainly because I won’t let him book a flight on them. The same holds true for all the ultra…

Emirates has opened a travel store in Hong Kong; it’s the first of its kind in the Fast East. At 1,500 square feet, the Emirates Travel Store has a nicely…

When everything with your airline reservation and flight goes well, it’s like you’ve won the lottery. If something doesn’t go well – they changed your flight time and it doesn’t…