customer service

Everyone will tell you that traveling during the holiday season can be THE worst. You’ve got millions of people trying to “get home (or somewhere else) for the holidays,” on …

Sometimes luxury hotels will do all the right things and help to make your time away perfect. We’ve been able to have such experiences in several places, such as the …

Flight attendants have a tough, TOUGH job. Their most important reason for being there is to tell us what to do and to keep us safe in the event of …

Hello, MAJOR safety concern and PR nightmare! If you fly on a regular basis, you probably know that each commercial flight has a manifest, or a list, of its passengers …

No one likes pushy people, but no one likes it when status affects how someone treats others either. So when an entitled woman and a United 1K member have a …

Imagine being checked into your hotel for, I don’t know, say a business trip. You’re all unpacked and are in a meeting when you notice you have a voice mail …

We’ve written about complaint letters in the past: The complaining business class passenger who got what was coming to him The hotel owner who reamed a guest for their complaint …

When you hear stories about gate agents, let’s face it; they’re usually not good ones. They’re usually more along the lines of gate agents telling passengers their carry-on bag is …

The aftermath of the story about three friends who took over the front desk of a Nashville, TN hotel last year, after the staff essentially vanished, was very good news! …

Some people have no idea of what a flight attendant’s job entails. You can sometimes tell when they don’t, because of the things some passengers ask flight attendants to do …