customer service

Following its latest earnings report, passengers and American Airlines employees say ongoing customer service issues, leadership problems, and operational failures are hurting the airline’s ability to compete with its rivals. …

When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most …

Sometimes you can do the right thing, and still come out losing because of an airline’s “rules.” And sometimes another airline will step in and make it all right after …

The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It …

Complainers gonna complain. And if they can find a place to complain to (here’s how to get an actual person when you contact travel companies), complain they will. Sometimes their …

A few days ago, a friend on Facebook wrote how American Airlines broke the handle of her luggage.  Here’s what she said about it: This is my suitcase after my …

Depending on who you ask, the TSA doesn’t have a great reputation. Sure plenty of people say they’re doing a good job. But then you hear comments about “security theater” …

Everyone will tell you that traveling during the holiday season can be THE worst. You’ve got millions of people trying to “get home (or somewhere else) for the holidays,” on …

Sometimes luxury hotels will do all the right things and help to make your time away perfect. We’ve been able to have such experiences in several places, such as the …

Flight attendants have a tough, TOUGH job. Their most important reason for being there is to tell us what to do and to keep us safe in the event of …