customer service

Sometimes luxury hotels will do all the right things and help to make your time away perfect. We’ve been able to have such experiences in several places, such as the …

Flight attendants have a tough, TOUGH job. Their most important reason for being there is to tell us what to do and to keep us safe in the event of …

Hello, MAJOR safety concern and PR nightmare! If you fly on a regular basis, you probably know that each commercial flight has a manifest, or a list, of its passengers …

When you hear stories about gate agents, let’s face it; they’re usually not good ones. They’re usually more along the lines of gate agents telling passengers their carry-on bag is …

If you can say one thing about my husband Joe and me, it’s that we don’t sweat the small stuff. We know that stuff happens and if a hotel screws …

Over the past year or two, American Airlines really seems to be going downhill. Their IT glitches are ridiculous Trying to redeem one of their flight vouchers is an effort …

Emirates has opened a travel store in Hong Kong; it’s the first of its kind in the Fast East. At 1,500 square feet, the Emirates Travel Store has a nicely …

When everything with your airline reservation and flight goes well, it’s like you’ve won the lottery. If something doesn’t go well – they changed your flight time and it doesn’t …

Every year, I rank the major US airlines based on our experiences with them over the past year. Of the major carriers, American has consistently been slipping downward, even falling …

Sometimes I wish I could buy a sign that said, “LEAVE YOUR SENSE OF ENTITLEMENT AT THE DOOR.” And I bet there are plenty – and I mean PLENTY – …