Sometimes I wish I could buy a sign that said, “LEAVE YOUR SENSE OF ENTITLEMENT AT THE DOOR.” And I bet there are plenty – and I mean PLENTY – …
Tag:
customer service
-
-
Ground Transportation (Bus, Lyft, Subway, Taxi, Train, Uber, etc.)
Seven Tips Of How To Be A Good Uber/Lyft Passenger
by joehegby joehegSharon and I are by no means expert passengers for ride-sharing services like Uber and Lyft, but we’ve been on enough rides where we know what makes us appealing passengers. …
-
People always say that first impressions are important. For better or for worse, people make assumptions about you – both good and bad – based on that first impression. We’ve …
-
When you go to a hotel that has a concierge desk, it can really be a crapshoot. You can wind up with an awful concierge who is obviously getting paid …
-
Airlines
“Hack” For Free Airline Tickets Isn’t a Hack; It’s a Real Thing. Maybe.
by SharonKurhegby SharonKurhegThe term “hacking” has traveled, to quote the Beatles, the long and winding road. “Hackers” have been around since the 1950s and 1960s, when MIT students used the word as …
-
Funny Stuff
Complaining Travelers Prove That The Customer Is Not Always Right
by SharonKurhegby SharonKurhegAt some point in our lives, we’ve all made some sort of mistake when it comes to travel. Joe once miscalculated when we would get to our ryokan in a …
-
Credit Cards
What to Do When Your Credit Card is Denied with No Contact from the Bank
by joehegby joehegTo optimize our financial rewards, I apply for credit cards with large bonuses and higher-than-average spending requirements when we have significant expenses on the horizon. We can usually satisfy a …
-
When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who …
-
Airlines
The Silver Lining Of Southwest Airlines Closing Its Reservation Centers
by SharonKurhegby SharonKurhegThe International Association of Machinists and Aerospace Workers, the labor union that represents Southwest Airlines’ customer service agents, recently wrote in a note to its members that, “Southwest Airlines just …
-
Airlines
If Airlines Treat Celebrities This Badly, How Do You Think They’ll Treat You?
by joehegby joehegAirlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at …