Sharon and I are by no means expert passengers for ride-sharing services like Uber and Lyft, but we’ve been on enough rides where we know what makes us appealing passengers. …
People always say that first impressions are important. For better or for worse, people make assumptions about you – both good and bad – based on that first impression. We’ve …
When you go to a hotel that has a concierge desk, it can really be a crapshoot. You can wind up with an awful concierge who is obviously getting paid …
The term “hacking” has traveled, to quote the Beatles, the long and winding road. “Hackers” have been around since the 1950s and 1960s, when MIT students used the word as …
At some point in our lives, we’ve all made some sort of mistake when it comes to travel. Joe once miscalculated when we would get to our ryokan in a …
To optimize our financial rewards, I apply for credit cards with large bonuses and higher-than-average spending requirements when we have significant expenses on the horizon. We can usually satisfy a …
When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who …
The International Association of Machinists and Aerospace Workers, the labor union that represents Southwest Airlines’ customer service agents, recently wrote in a note to its members that, “Southwest Airlines just …
Airlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at …
Before the travel slowdown, I read a post in a Facebook travel group that made me think about what we expect an experience to be like when we travel. Paraphrasing …