customer service

Imagine having a long, hard day of travel after a decidedly sorrowful morning. You’ve driven from Central Nebraska, where you’ve just attended the funeral of a close relative, to Denver …

When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who …

The International Association of Machinists and Aerospace Workers, the labor union that represents Southwest Airlines’ customer service agents, recently wrote in a note to its members that, “Southwest Airlines just …

Airlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at …

Before the travel slowdown, I read a post in a Facebook travel group that made me think about what we expect an experience to be like when we travel. Paraphrasing …

Companies have differing views about Twitter. Some of them seem to feel that it’s a bothersome platform where anyone can air complaints where everyone can see. Others view it as …

One of the best ways we’ve found to contact an airline for customer assistance has been direct messages via Twitter. Their social media gurus have almost always been quick and …

When travel reductions due to the coronavirus pandemic hit their worst, planes were flying with less than a 10% passenger load. The few passengers on board wanted to distance from …

Happy Sunday to all of our travel friends, both near and far! Here are some articles we’ve read from other bloggers (and other sources) that we think you may like, …

Happy Saturday friends, and hooray, it’s finally the weekend! Here’s a recap of what’s gone on at YMMV this week. From what we’ve written to what others wrote that we …