customer service

Complainers gonna complain. And if they can find a place to complain to (here’s how to get an actual person when you contact travel companies), complain they will. Sometimes their…

Everyone will tell you that traveling during the holiday season can be THE worst. You’ve got millions of people trying to “get home (or somewhere else) for the holidays,” on…

To optimize our financial rewards, I apply for credit cards with large bonuses and higher-than-average spending requirements when we have significant expenses on the horizon. We can usually satisfy a…

When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most…

When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who…

The International Association of Machinists and Aerospace Workers, the labor union that represents Southwest Airlines’ customer service agents, recently wrote in a note to its members that, “Southwest Airlines just…

Airlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at…

Before the travel slowdown, I read a post in a Facebook travel group that made me think about what we expect an experience to be like when we travel. Paraphrasing…

Companies have differing views about Twitter. Some of them seem to feel that it’s a bothersome platform where anyone can air complaints where everyone can see. Others view it as…

One of the best ways we’ve found to contact an airline for customer assistance has been direct messages via Twitter. Their social media gurus have almost always been quick and…