The typical, everyday translation of the “Golden Rule” is to treat people the way you’d like to be treated. Be nice. Don’t be a jerk. It’s not a very difficult …
customer service
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Funny Stuff
Complaining Travelers Prove That The Customer Is Not Always Right
by SharonKurhegby SharonKurhegAt some point in our lives, we’ve all made some sort of mistake when it comes to travel. Joe once miscalculated when we would get to our ryokan in a …
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Complainers gonna complain. And if they can find a place to complain to (here’s how to get an actual person when you contact travel companies), complain they will. Sometimes their …
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Travel
How to Contact an Actual Person for All Your Airline, Hotel & Other Company Complaints
by SharonKurhegby SharonKurhegEveryone will tell you that traveling during the holiday season can be THE worst. You’ve got millions of people trying to “get home (or somewhere else) for the holidays,” on …
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Credit Cards
What to Do When Your Credit Card is Denied with No Contact from the Bank
by joehegby joehegTo optimize our financial rewards, I apply for credit cards with large bonuses and higher-than-average spending requirements when we have significant expenses on the horizon. We can usually satisfy a …
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When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most …
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When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who …
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Airlines
The Silver Lining Of Southwest Airlines Closing Its Reservation Centers
by SharonKurhegby SharonKurhegThe International Association of Machinists and Aerospace Workers, the labor union that represents Southwest Airlines’ customer service agents, recently wrote in a note to its members that, “Southwest Airlines just …
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Airlines
If Airlines Treat Celebrities This Badly, How Do You Think They’ll Treat You?
by joehegby joehegAirlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at …
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Before the travel slowdown, I read a post in a Facebook travel group that made me think about what we expect an experience to be like when we travel. Paraphrasing …