denied boarding

Most travelers dread hearing their flight is oversold. But for one passenger, it turned into a free staycation — and thousands of dollars in flight vouchers. Most of us know …

Most travelers know the dreaded SSSS code means extra security screening. But another code could mean you don’t even have a seat. When you’re prepared to fly and have your …

Years ago, I worked for a non-profit organization that, among other things, used the skills of volunteers to do activities in the community. Part of my job was gathering these …