Hotels

When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most …

Hyatt is currently running a sale that, on the surface, appears to be fantastic. Discounted rates, a long travel window, and “Members Save More” banners all over the place. However, …

Many hotels have a wide piece of thick fabric or cloth at the end of the bed. You’ve probably seen them a bajillion times but toss them off in the …

For years, travelers have joked that European hotel rooms are so small you can touch every wall without even getting out of bed. In London, Paris or Munich, it’s just …

When you’re heading to a Hyatt property, there’s one decision you’ll want to make before you check in: Which credit card should you use to pay for your stay? Even …

The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It …

You’ve just gotten to your hotel and checked in. The clerk at the front desk has done everything right, and before you go on your way, they give you your …

We don’t usually pay cash for New York City hotels — rates in Manhattan have been brutal lately — but for an upcoming trip, we needed a night where points …

Hotel prices in Manhattan have continued to climb — and they’ve now surpassed the already sky-high rates we were seeing in late 2023 and early 2024. During our most recent …

If you stay in enough hotel rooms, certain things start to feel inevitable. The pillows will be too mushy or too firm. The shower controls will require an engineering degree. …