Hotels

It’s the 2020s and for the vast majority of hotels, even the teeny tiny, privately owned ones, there are apps available for the hotel owner to get the guest’s card …

Hotels spend a ton of time and money trying to figure out what their guests want the most. They send surveys asking how your stay was and have you rate …

When I wrote about the two conflicting words that lead to poor customer service, I had no idea it would touch such a nerve. The comment I received the most …

Hyatt is currently running a sale that, on the surface, appears to be fantastic. Discounted rates, a long travel window, and “Members Save More” banners all over the place. However, …

Many hotels have a wide piece of thick fabric or cloth at the end of the bed. You’ve probably seen them a bajillion times but toss them off in the …

For years, travelers have joked that European hotel rooms are so small you can touch every wall without even getting out of bed. In London, Paris or Munich, it’s just …

When you’re heading to a Hyatt property, there’s one decision you’ll want to make before you check in: Which credit card should you use to pay for your stay? Even …

The travel industry is all about customer service. As a business, you provide a service to your customers. That may be transportation on an airplane, train, bus or car. It …

You’ve just gotten to your hotel and checked in. The clerk at the front desk has done everything right, and before you go on your way, they give you your …

We don’t usually pay cash for New York City hotels — rates in Manhattan have been brutal lately — but for an upcoming trip, we needed a night where points …