passenger experience

Over the weekend, we posted a piece about how airports are specifically designed to trick you into buying more. One email we got in response to the piece, from a …

Unless you’re in “the business,” you probably don’t put much thought into why certain places are designed the way they are. Restaurant logos use a lot of red, orange, and …

Imagine arriving at an airport for the first time and finding no signage to guide you. Even the most seasoned traveler would probably struggle, at least a little bit, to …

We all know that flight attendants have a hard job to do. They’re at the ready to keep you safe, of course – that’s the #1 part of their job. …

During the boarding process of an American Airlines flight, the captain apologized multiple times over the PA system for a broken APU system, which caused the aircraft to be warmer …

Even if they fly a decent amount, there are some things many passengers don’t know about or simply have never noticed. We’ve gone over some of them before: The special …

Delta Air Lines has set itself apart by offering a complimentary Wi-Fi option to its passengers, which is a rare offering in the airline industry. Passengers can access free Wi-Fi …

Many people can relate to the excitement of flying on a plane. If you’re a frequent flyer, you might not remember the first time you flew, but there’s a good …

We’re halfway through the first month of the new year, you guys! That means most of the “Year in Review” posts are pretty much done. The TSA was a little …