There’s something to be said about revisiting places you’ve gone to before. There’s that sense of familiarity. You know what to expect. It’s usually super easy to plan.
However, going somewhere you’ve never been to has its own positives. You get to explore. See something new. Perhaps you will even find some surprises you have never even thought about.
But when you go to a place you’ve never visited, you may also discover that what you see is nothing like what you expected. My mom used to say that planning for a vacation is sometimes better than the actual getaway. I think she was right, at least some of the time. Because something you wind up somewhere and it just doesn’t live up to the image you’ve created in your head. Is it the location’s fault because it wasn’t “all that?” Is it your fault for building it up so much? Who knows? But the bottom line is that you’re underwhelmed.
If you read TripAdvisor regularly, you see complaints all the time that a place wasn’t what people were expecting and not in a good way. Keywords and phrases pop up, like “disappointing,” “overrated,” and “didn’t meet expectations.”
A while back, Radical Storage, a luggage storage network, decided to see which cities around the world got the most complaints on Tripadvisor about being underwhelming. Here’s what their methodology was:
We collected 826,292 TripAdvisor reviews from the ten most-reviewed tourist attractions in 100 cities around the world based on international visitor numbers from EuroMonitor’s Top 100 City Destinations report and Mastercard’s ‘Global Cities Index’.
Russian cities and Kyiv were removed due to the Ukraine crisis, and Mecca was discounted due to the fact that it is inaccessible to non-muslim travellers. Other cities were discounted if they had less than 1,000 instances of positive and negative comments from tourists. Data was collected on 10/11/22.
To analyze which cities are most overrated versus most underrated, we looked at the occurrence of a set list of keywords to determine the words that are most frequently used to describe a destination. We then worked out a ratio of how often words associated with “overrated” versus “underrated” were being used to rank the destinations.
Important Note: Radical Storage labeled the most underwhelming cities as “Paris Syndrome,” which is a real-life psychological condition that can be experienced by first-time visitors to Paris who are extremely disappointed that the city did not meet their expectations. However, for it to truly be labeled as Paris Syndrome, tourists would be experiencing symptoms such as anxiety, depersonalization, dizziness, rapid heartbeat, sweating and/or vomiting.
I’m not suggesting that someone disappointed in a city is experiencing Paris syndrome. The symptoms would need to be extreme, and a doctor would need to make the call of an official diagnosis, anyway. But since Radical Storage is throwing the name around a lot, I wanted to clarify that. Anyway, back to disappointing cities.
Top 10 Most Disappointing, Underwhelming & Overrated Cities
10. Beijing, China (9.01% of reviews had negative comments)
9. Shenzhen, China (9.05% negativity in reviews)
8. Ha Long, Vietnam (9.15%)
7. Da Nang, Vietnam (9.17%)
6. Johannesburg, South Africa (9.25%)
5. Guilin, China (9.70%)
4. Denpasar, Indonesia (9.98%)
3. Pattaya, Thailand (10.50%)
2. Jakarta, Indonesia (13.49%)
1. Orlando, United States (19.52%)
Orlando, Florida? Home of Disney World, Universal, SeaWorld? Oof!
OK, seriously, in a way, it’s not at all surprising that Orlando ranked the worst. The prices for the theme parks have continually increased, with significantly less “bang for your buck,” including:
- The parks have many times of the year when they’re significantly more crowded
- “Nickel and diming” tourists for upsells (like “skip the line” passes) is occurring on a more frequent basis (oh, and those “skip the line” passes also make the standby lines go much slower, which means they’re even longer)
- Particularly at Disney, things that used to be free are either no longer free (i.e., Fast Passes) or simply no longer exist (such as rides between the resort and MCO)
Yet, the parks and the Visit Orlando and Visit Florida tourism marketing corporations continue to tout what an amazing family vacation you’ll have if you visit Central Florida.
So yeah, I could see how people might feel like they were ripped off if they come here (if you’re new: we’ve lived in Orlando for over 20 years now).
On the other side of the coin, Radical Storage also noted several cities EXCEEDED tourists’ expectations:
Top 10 Cities That Exceeded Expectations
10. Sydney, Australia (95.44% of reviews had positive comments)
9. Auckland, New Zealand (95.45 Positivity in reviews)
8. Nice, France (95.63%)
7. Mexico City, Mexico (95.74%)
6. Lisbon, Portugal (95.74%)
5. Lima, Peru (95.87%)
4. Dublin, Ireland (95.90%)
3. Zurich, Switzerland (96.02%)
2. Brussels, Belgium (96.04%)
1. Budapest, Hungary (96.17%)
Yay, Budapest!
One Final Note: Because Orlando was #1, and not in a good way, one of our local newspapers, Orlando Weekly, wrote an article about The City Beautiful’s poor performance. According to them, Tripadvisor contacted them after their piece was published with the following statement:
Radical Storage … has performed its own, flawed analysis using Tripadvisor’s online reviews. Please note, Tripadvisor has not approved the use of these reviews in such a report and as such, our data has been significantly misappropriated. … As the world’s largest travel guidance platform, Tripadvisor views content moderation with the utmost importance, and as such, reviews by our community must be showcased accurately and are not subject to interpretation.
Take that ask you’d like 😉 This from the travel company that used to name and shame The Dirtiest Hotels in the World in an annual list, LOLOL!
Meanwhile, check out this page of Radical Storage’s website for more insight regarding why and how some cities got the ratings they did, as well as a list of the 95 most/least underwhelming cities on their list.
Feature Photo (cropped): PublicDomainPictures.net
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5 comments
I read the first paragraph and looked away to think of my answer. The first city that came to mind was Orlando!
Orlando, Cancun, Dallas, Victoria BC Canada, Maui, Beijing, Mumbai India, Amsterdam, Dublin, New Orleans.
Surprisingly good:
Melbourne Victoria Australia, Singapore, Taipei, Vancouver BC Canada, Jersey Channel Islands, Gothenburg Sweden, parts of San Francisco, Yokohama Japan
None of the mediocre list is a shocker. China is completely overrated and Americans are avoiding it completely in the post-covid era. However I am skeptical of the positive list. Auckland is boring as hell (though there are many places in NZ that are fantastic) and Brussels is also rather boring.
Orlando is very overrated; basically full of corporate theme parks, chain restaurants and no personality nor charm whatsoever. They do have traffic though – and nickel and diming too.
My only other disagreements with the list are that Atlanta isn’t hanging out with Orlando and that Dublin was as high on the exceeded expectations list (or on it at all). Our family visited Dublin in June and it was just ok. The people were very pleasant, otherwise it wasn’t any more remarkable than any average mid-sized city in the north of England. We all (4) agreed on this. Bern Switzerland, on the other hand, absolutely belongs on the “exceeds” list.
As an Orlando cheerleader, maybe you could promote other things about our town:
The Dr. Phillips center
Sak improv comedy lab
Kayaking the little wekiva river
Bioluminescent paddling in Pt Canaveral
Lemur yoga in Clermont
The Morse museum
Ad infinitum
Visit Orlando gets paid to do that.