When you have travel plans, you will get tons of emails. Some are reminders about your upcoming trip. Others are alerting you about things you need to do. Even more of them will offer you the chance to buy or bid for an upgrade.
There’s one email that I don’t like to see; the one that tells you about a change to your travel plans.
Sometimes it’s a simple change of a few minutes to your flights. Other times the changes are more disruptive, like if your flight is canceled.
But every once in a while, you’ll get an email announcing a change to your hotel reservation.
We have our first ever stay at a Park Hyatt on an upcoming trip. Needless to say, I’m excited. So I didn’t like this email letting me know there was a change to the reservation.
There’s one small problem. Nowhere in the email does it say what the change is.
I went as far as to put the original reservation and this new “changed” reservation on a split screen and read line by line to see what was different. I couldn’t find a single word changed in the two reservations.
So if there was a change, I have no idea what it is. From my account, I can see that I still have a room booked for the correct day for the same rate. As far as I’m concerned, if there was a small change in the fine print, I’m OK with it. I just wish the email would have made it easier to know what was changed with my reservation.
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I’d call to be sure. If it’s either in Ho Chi Minh city or Siem Reap the comparable options are somewhere between slim and none. Better to address this now just in case since this is apparently a big trip for you.
On a completely different note, can I ask where you got the picture you used at the top of the perplexed woman? She looks a great deal like someone I attended high school with. I’m likely mistaken and absolutely don’t want any detailed information but figured if your source is public I could check for myself.
I would suggest you contact the reservations departament of the location you are visiting, just to be safe and clear that everything is all set. So when you travel you know you will get what expected.
Secondly, give the hotel company feedback of how this email made you feel before arrival. I know Park Hyatt has great customer service, they care to listen to guests and follow up.
Finally, my bet as a former employee of luxury hotels who dealt with reservations systems, the email you recieved was automatically sent by their booking system. That is why no change seems to have been made.
Hope this info helps! Enjoy your trip!
I’ve had this happen numerous times at various Hyatt brands, not just Park Hyatt, but typically when I’ve asked them to apply a club or suite upgrade award. My current concierge once gave me an explanation of why, but it didn’t really make sense to me and I’ve now forgotten what she said. All of which is a long way of saying maybe you were proactively given a room upgrade due to elite status or low occupancy? Another possibility, maybe there was a change to the rate category, but not the actual rate or room type? In any case, have a good trip.
Probably just an upgrade to the Presidential Suite. 😜
When Hyatt opens your reservation or sends an email it states there is a change when there is not. I work for them and this is quite common. Just call and ask to make sure. Not really that of big a deal to make a whole article about it. Businesses frequently make internal adjustments to reservations prior to arrival. By panicking it just creates panic in others. Just call and ask.
Wouldn’t it have been faster to call them than to write an article about it?
Yes. But calling only would help me. Writing about it let’s everyone else know the problem and comments explained why this happens.
From the hotelier side of this, if they adjusted between equivalent room types or sometimes even if they simply open the reservation, the default is to email about the “change”. Some hotels will have the ability to turn this off, if it isn’t a change that you need to be alerted to. Of course, we’re all human and sometimes a checkbox remains checked or the wrong button gets clicked, etc. As others have said, if you give the hotel a call they can definitely explain any changes made.