When you have travel plans, you will get tons of emails. Some are reminders about your upcoming trip. Others are alerting you about things you need to do. Even more of them will offer you the chance to buy or bid for an upgrade.
There’s one email that I don’t like to see; the one that tells you about a change to your travel plans.
Sometimes it’s a simple change of a few minutes to your flights. Other times the changes are more disruptive, like if your flight is canceled.
But every once in a while, you’ll get an email announcing a change to your hotel reservation.
We have our first ever stay at a Park Hyatt on an upcoming trip. Needless to say, I’m excited. So I didn’t like this email letting me know there was a change to the reservation.
There’s one small problem. Nowhere in the email does it say what the change is.
I went as far as to put the original reservation and this new “changed” reservation on a split screen and read line by line to see what was different. I couldn’t find a single word changed in the two reservations.
So if there was a change, I have no idea what it is. From my account, I can see that I still have a room booked for the correct day for the same rate. As far as I’m concerned, if there was a small change in the fine print, I’m OK with it. I just wish the email would have made it easier to know what was changed with my reservation.
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