I wasn’t expecting anything to come from my post about Hyatt and how their hotels consistently are uneducated about the “Food, Spa & More” benefit. As it turned out, I’m not the only one to discover this problem, as several readers commented about the same issue when dining at Hyatt hotels as a non-guest.
Getting World of Hyatt points for dining, spa services and other charges is not supposed to be difficult. All they ask is that you provide your membership number at the location when settling up your bill. If your number isn’t linked to your check, you need to contact the location and have them retroactively apply your points.
You can read the whole story in the original post, but to summarize, the restaurant didn’t do what they were supposed to. When I said something, they added 250 points to my Hyatt account and felt the matter was settled.
When I posted the article, I passive-aggressively tagged Hyatt Concierge on Twitter. Not surprisingly, they replied and asked to take the conversation into DM. I sent a message saying I had already asked for their help, but the hotel only added 250 points as a resolution.
The Hyatt rep said that they would look at my file and get back to me. Within 30 minutes, I received another message.
This was more points than I was expecting, so I went to my Hyatt account.
I had totally forgotten that Hyatt was running a promotion for triple points on dining expenses if you weren’t a hotel guest. I earned 15X points + the 10% Discoverist bonus, which ended up being 3,488 World of Hyatt Points. Even at 2 cents per point, that’s almost a $70 value.
If I had remembered the promotion, I would have pushed harder to get the correct amount of points before “giving up.”
I realize not everyone has a website on Boarding Area where they can publicly call out Hyatt properties’ lack of knowledge about its own loyalty program. Other guests might not know about the program or would be uncomfortable asking for the points after getting a message that the matter was resolved.
I try to approach these situations as a usual guest and not use the website as a tool to get better services. But after I use the normal tools, I’ll report what happened. If someone reaches out to me afterward, I’ll gladly report if they could fix the problem.
In this instance, the last Hyatt Concierge rep was able to get our dinner correctly credited to my account, including the promotion which I forgot about. For that, I am thankful for their assistance. However, it shouldn’t have taken several days and numerous messages to resolve this minor problem.
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