Another Reason Why You Can’t Trust Capital One

by joeheg

Whenever I write a post about Capital One, I’ll inevitably get commentary about how you can’t trust them. I have to admit that their approval process is beyond explanation. It wasn’t until they launched the Venture X card that people with great credit scores, but with large amounts of outstanding credit were approved for their cards.

Sharon and I both applied for the Venture X when it had a 100,000-point sign-up bonus.

But then there was the issue of Capital One cardholders not being able to transfer points to partners for weeks with no explanation. In fact, the bank still has never issued more than a one-sentence statement about the issue or what happened.

“We are currently making system improvements to some of our rewards platforms, and because of that they are temporarily offline.”

Despite the problems, we still have our Venture X cards and I transferred points to Flying Blue to book a flight in Upper Class on Virgin Atlantic from Orlando to London

But the bank still has problems. For example, we both received emails from the bank with an offer for bonus points when using the Capital One Dining portal.

a screenshot of a menu

2,500 points are worth at least $25, so I wanted to check out if there were any restaurants in the area we could use for the offer. I clicked on the link and tried to “Browse” the Capital One Dining portal. The only problem is that the website is apparently broken.

a screenshot of a computer

But I’m persistent. I use Google Chrome but occasionally websites prefer a different browser. I went to Safari and the website worked.

However, Capital One Dining is only in a limited number of cities:

  • Atlanta
  • Boston
  • Chicago
  • Dallas
  • Denver
  • Houston
  • Las Vegas
  • Miami
  • Nashville
  • New York
  • Philadelphia
  • San Francisco
  • Seattle
  • Tampa
  • Washington DC

If you’re targeted for this offer (check your email), make sure not to use Google Chrome to access Capital One Dining. Hopefully, you live near one of the cities with restaurants in the program. I was surprised to see Bern’s Steak House as one of the restaurants in Tampa but availability was extremely limited in comparison to what you can book directly from the restaurant. Other cities like San Francisco and Washington DC have many popular restaurants available.

We’ve never used Capital One Dining but I’m interested to see if anyone else is targeted for this offer and how reliable they are with posting the bonus miles.

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This post first appeared on Your Mileage May Vary


Christian September 8, 2023 - 7:24 pm

I’m not a massive fan of Capital One but I’m not sure that bad IT really means that you can’t trust them. Otherwise you certainly couldn’t trust British Airways considering the staggering IT failures they had under Alex Cruz. Fortunately, he’s bringing that famed IT prowess to share it with another airline.

Bill n DC September 8, 2023 - 8:11 pm

I tend to be very leary of Cap1 and like you never got approved by it until the Venture X I’m not complaining Hubby had the card for the first year, too. Those points all trasnferred o my mileage accounts without issue

I’m Bill n DC so I’m hoping to use the offer for our 15 marriage anivesary next week at a fancy restuarant but probably not Jose Andres Bazar 😉 Last year we celevrated on the Viking Mississippi! 🙂


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