A few days ago, a friend on Facebook wrote how American Airlines broke the handle of her luggage. 
This is my suitcase after my recent trip. It did not look like this when I checked it. I immediately went to the baggage office and they were no help – not surprising, they never have been- they told me to use the QR code to submit a complaint, which I did.
I would Like to say this is not age from normal wear and tear nor was it overpacked. My bag now cannot be used. There is no way the baggage handler didn’t notice the handle breaking when they picked it up. Now have to go to the airport to have them look at it to likely be told the same thing. It’s really a shame that they don’t take accountability and try to make it right.
She filed a claim with American, but, of course, they said it was “normal wear and tear.” Here’s their response:
Because, of course, airlines are never going to take responsibility for handles, wheels, etc. being broken, even though that’s how airline workers pick bags up before they throw them. This is what I saw from my jetBlue plane a few days ago:
However I recently saw a video of – of all people – an American Airline baggage handler not only doing his job the right way, but teaching one of his peers to do the same (or at least not to throw peoples’ luggage).
Click here to watch what he did.
GOOD JOB, sir!
American Airlines, give this man a raise, and let him be a teacher for ALL of your baggage handlers.
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