Hotels

Hotels spend a lot of time and effort figuring out what guests want. The easiest way to get information is from the post-stay surveys. While these can let a hotel …

There’s so much at the Grand Hyatt Kauai that it was worth more than a single post. I’ve written about our room and how we had one of the best …

I don’t envy people who are in charge of room assignments in hotels. Granted, nowadays it’s computer-based, which makes it easier (this is how they do it, BTW). But there …

“The customer is always right.” Of course, that isn’t always true. The customer may be mistaken. Or have unreasonable expectations. Or inappropriate behavior. There’s a myriad of situations where the …

The atrocious acts that Russia continues in its invasion of Ukraine have been covered by every website and TV station around the world. The list of companies that have chosen …

Most hotels offer a lot of the same amenities. Free bottled water, self-service laundry, Wi-Fi, maybe a gym, etc., are pretty much the norm, more often than not. Other hotels …

When I decided to stay at the Grand Hyatt Kauai, I wasn’t planning on booking a Club Level room. It was only because of my mistake of initially booking the …

When planning our trip to Hawaii, one priority was that we wanted to check out Kauai. We’ve visited Maui, Oahu and the Big Island before so we wanted to visit …

Setting the temperature of your hotel room has become a cat and mouse game between guests and the hotel management. People just want to set their rooms to a comfortable …

For our trip to Hawaii to celebrate our 20th anniversary, our first task was getting there. From the east coast of the US, that’s no small feat. Even with a …