airline policies

That pre-flight announcement isn’t arbitrary. Here’s why seat backs must be upright for takeoff and landing. You’ve boarded your plane and gotten yourself settled. Your carry-on bag is in the …

A joke policy struck a nerve—and revealed something surprising about airline rules. For a few hours, airline passengers thought one carrier had finally done it—they’d banned bare feet on planes. …

Earlier this year, Delta Air Lines updated its rules around in-flight comfort accessories, citing safety concerns. Alaska Airlines has now followed suit, quietly rolling out similar restrictions. For some travelers, …

If you’ve been reading travel news in the past day or so, you probably read about the Alaska Airlines flight (operated by Horizon) that had to turn around and make …

While most U.S. airlines only give you a 24-hour “risk-free cancellation,” American Airlines still offers a true fare hold — and in practice, it often lasts a bit longer than …

A wording issue tied to Southwest’s year-old Basic fare is causing passengers to believe they’ve been placed on standby—even though they still have confirmed seats on the flight. In aviation, …

Every so often, airlines “update” their rules. If the change can be spun as a win for passengers—even marginally—they’ll trumpet it like it’s the invention of flight itself. Southwest provided …

Sometimes you can do the right thing, and still come out losing because of an airline’s “rules.” And sometimes another airline will step in and make it all right after …

It’s the kind of stuff flight nightmares are made of. A California woman says she was left heartbroken after her carry-on backpack that contained nearly $40,000 worth of heirloom jewelry …

Years ago, I worked for a non-profit organization that, among other things, used the skills of volunteers to do activities in the community. Part of my job was gathering these …